Service Charter Template

Service Charter Template

Regular price $25.00
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A service charter template is a document that specifies the objectives, responsibilities, and values of an organization. 

It sets what customers can expect from you and establishes the quality that you will deliver. A good service charter template includes information about your services, pricing, guarantees, and more.

Template Details:

The benefits of a service charter template are many. A few of the biggest ones include:

  • Improved customer satisfaction through increased transparency and accountability for services provided.
  • Increased efficiency in delivering services to customers.
  • Improved team morale by creating a sense of shared purpose
  • List all of the offered services and give an outline of what information needs to be included in each section.

Format: MS Word


Our template consists of the following sections:

  • Document version history 
  • Date 
  • Author 
  • Description of change 
  • Approver 
  • Tittle/Authority
  • Approval Remarks
  • Introduction to service charter 
  • Purpose
  • Service overview 
  • Objectives 
  • Service level requirements 
  • Capacity Requirement Description
  • IT Service Continuity Requirement Description
  • Information Security Requirement Description
  • Service acceptance criteria
  • Technical resources needed 
  • Roles & Responsibilities
  • High-level project plan
  • High-level cost estimates
  • Metrics
  • Assumptions, Constraints & Risks
  • Constraints
  • Risks
  • Appendix 


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