A service charter template is a document that specifies the objectives, responsibilities, and values of an organization. 

It sets what customers can expect from you and establishes the quality that you will deliver. A good service charter template includes information about your services, pricing, guarantees, and more.

Template Details:

The benefits of a service charter template are many. A few of the biggest ones include:

• Improved customer satisfaction through increased transparency and accountability for services provided.
• Increased efficiency in delivering services to customers.
• Improved team morale by creating a sense of shared purpose
• List all of the offered services and give an outline of what information needs to be included in each section.

Format: MS Word

Features:

Our template consists of the following sections:

• Document version history 
• Date 
• Author 
• Description of change 
• Approver 
• Tittle/Authority
• Approval Remarks
• Introduction to service charter 
• Purpose
• Service overview 
• Objectives 
• Service level requirements 
• Capacity Requirement Description
• IT Service Continuity Requirement Description
• Information Security Requirement Description
• Service acceptance criteria
• Technical resources needed 
• Roles & Responsibilities
• High-level project plan
• High-level cost estimates
• Metrics
• Assumptions, Constraints & Risks
• Constraints
• Risks
• Appendix