IT Service Level Requirements (SLR)

IT Service Level Requirements (SLR)

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An IT Service Level Requirements (SLR) is a document that defines the IT service levels and IT service availability to be provided by an IT organization or IT system.

Template Details:

To ensure the continuity and reliability of IT services. Our IT Service Level Requirements (SLR)  template will help

Format: MS Word


When to use this template?

  • This document sets out requirements for measuring, analyzing, and tracking the availability and response time of an information technology service.
  • It also defines what constitutes an outage when it comes to this type of service.

How to use this template?

Our template includes the following sections:

  • Organization 
  • Department 
  • Section
  • Service details 
  • Service name 
  • Service description 
  • Service owner 
  • Service level manager 
  • Availability Management
  • Service availability specifications
  • Planned service interruptions
  • Availability manager name
  • Capacity Management
  • Service capacity specifications
  • Peak usage dates or times
  • Capacity manager name
  • Information security management
  • Identity management specifications
  • Access management specifications
  • Privileged identity management specifications
  • Information security manager name
  • IT service continuity
  • Continuity specifications
  • Recovery time
  • Restoration time
  • IT Service continuity manager name

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