An IT Service Level Requirements (SLR) is a document that defines the IT service levels and IT service availability to be provided by an IT organization or IT system.

Template Details:

To ensure the continuity and reliability of IT services. Our IT Service Level Requirements (SLR)  template will help

Format: MS Word

Features:

When to use this template?

• This document sets out requirements for measuring, analyzing, and tracking the availability and response time of an information technology service.
• It also defines what constitutes an outage when it comes to this type of service.

How to use this template?

Our template includes the following sections:

• Organization 
• Department 
• Section
• Service details 
• Service name 
• Service description 
• Service owner 
• Service level manager 
• Availability Management
• Service availability specifications
• Planned service interruptions
• Availability manager name
• Capacity Management
• Service capacity specifications
• Peak usage dates or times
• Capacity manager name
• Information security management
• Identity management specifications
• Access management specifications
• Privileged identity management specifications
• Information security manager name
• IT service continuity
• Continuity specifications
• Recovery time
• Restoration time
• IT Service continuity manager name