IT Service Continuity Policy and Procedures

IT Service Continuity Policy and Procedures

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The Information Technology Service Continuity Plan is a set of policies, standards, procedures, and tools designed to help organizations not only respond to major system failures but also to improve their resilience to major incidents, ensuring that critical systems and services do not fail or that failures are recovered within acceptable process RTO limits.

Template details:

A formal plan for restoring one or more IT services is called an IT Service Continuity Plan. An ITSM organization that has such a plan prevents an ad hoc approach or individual appraisal in the event of an emergency circumstance where IT services must be maintained.

    Format: MS Word


    The sections in this template are:

    • Purpose
    • Policy specification
    • Information security
    • Email/Instant messaging and communication activities.
    • Blogging and social media
    • Personnel responsibility

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