ISO 9001:QMS Customer Satisfaction Evaluation Template

ISO 9001:QMS Customer Satisfaction Evaluation Template

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This template is to outline the procedures for measuring Customer Satisfaction (CS), by following which each department can self-evaluate and improve their weak areas as identified by the customer. The CS system applies to all execution activities of the organization.

Format: MS Word


  • Provide systematic way for the evaluation of customer satisfaction of the organization.
  • Monitor tangibly the level of Customer Satisfaction (CS) over <Organization> performance.
  • This procedure will help to track, monitor and analyze the views of customers to bring improvement in our services ensuring a high standard of quality as per the complete satisfaction of the customer.

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