ISO 9001:QMS Customer Complaint Register Template

ISO 9001:QMS Customer Complaint Register Template

ISO 9001:QMS Customer Complaint Register Template

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Overview

The ISO 9001:QMS Customer Complaint Register Template is a customer complaint register spreadsheet template that is used to track, manage and report customer complaints.

Format: MS Excel

Description:

  • Complaint details: Include the date the complaint was received, the customer name, contact information, and a description of the complaint.
  • Investigation: Document the steps taken to investigate the complaint and the findings of the investigation.
  • Corrective action: Describe the corrective actions taken to address the complaint and prevent similar complaints from happening in the future.