ISO 9001:QMS Customer Complaint Register Template
Overview
The ISO 9001:QMS Customer Complaint Register Template is a customer complaint register spreadsheet template that is used to track, manage and report customer complaints.
Format: MS Excel
Description:
- Complaint details: Include the date the complaint was received, the customer name, contact information, and a description of the complaint.
- Investigation: Document the steps taken to investigate the complaint and the findings of the investigation.
- Corrective action: Describe the corrective actions taken to address the complaint and prevent similar complaints from happening in the future.
Use collapsible tabs for more detailed information that will help customers make a purchasing decision.
Ex: Shipping and return policies, size guides, and other common questions.
