The Incident Management Procedure outlines the systematic approach for handling and responding to security incidents within an organization. It provides a framework for identifying, assessing, containing, and resolving security incidents to minimize their impact on information security.
Format: MS Word
Features:
- Incident Response: Clearly defined roles, responsibilities, and escalation procedures for the incident response team, ensuring a coordinated and timely response to incidents.
- Incident Management Roles and Responsibilities: A clear outline of the roles and responsibilities of various stakeholders involved in incident management, ensuring accountability and effective coordination during incident response.
- Critical Incident Management: Templates for documenting incident management, including service desk, incident manager, and any lessons learned for future reference and continuous improvement.
Template Details:
The template includes the following details:
- Process Overview
- Objectives
- Scope
- Interface with other Processes
- Incident Management Process
- Incident Management Process flow
- Process Description of Incident Management
- Process Flow – P1 / P2 (Critical Incident Management)
- Process Description of Critical Incident Management (P1)
- Key contacts and escalations
- Information security event categorization
- Roles and Responsibilities
Use collapsible tabs for more detailed information that will help customers make a purchasing decision.
Ex: Shipping and return policies, size guides, and other common questions.