ISO 20000 Customer Portfolio Template

ISO 20000 Customer Portfolio Template

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ISO 20000 Customer Portfolio is a collection of documents that provide evidence of an organization’s compliance with the ISO 20000 standard. It includes all the documents required to demonstrate an organization’s commitment to service management and the processes used to deliver services. This provides auditing documents, policies, procedures, service-level agreements, and reports.

The portfolio allows customers to verify an organization’s compliance with the standard and provides a comprehensive view of the organization’s service management capabilities. It also helps organizations identify improvement areas, assess their service performance, and better understand their customer’s needs. ISO 20000 Customer Portfolio is an important part of a service management strategy and is a valuable tool for organizations that wish to demonstrate their commitment to service quality.

Format: MS Word

The Features Included in Customer Portfolio Template are:

  • Customer Portfolio
  • Criteria for Customer Portfolio Analysis
  • Customer Portfolio Analysis with lifetime value
  • Customer Complaint Handling Flowchart


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