Description:

The ISO 20000 continual service improvement process template describes the activities, tools and techniques needed to identify and implement improvements to services and the underlying processes used to deliver them.

The template is based on the PDCA (plan, do, check, act) improvement cycle and can be used to:

• Plan improvements by setting objectives, targets and success criteria

• Identify potential improvements by monitoring service performance, reviewing feedback and investigating incidents

• Implement improvements by updating service management processes and procedures

• Check the effectiveness of improvements by monitoring service performance and reviewing feedback

• Evaluate the benefits of improvements and decide whether to continue, modify or discontinue them

This template can be used by organizations to improve the efficiency and effectiveness of their service management processes. It can also be used by individuals to improve their own performance in delivering services.

Format: MS Word

The Features Included in Continual Service Improvement Register Template are:

• CSI Register