Infrastructure and Operations


Infrastructure and Operations (I&O) is a discipline that focuses on the management of technology infrastructure and services that support business operations. This includes the management of hardware, software, networks, data centers, and other related components.

I&O teams are responsible for ensuring that the infrastructure and services are available, reliable, and secure. They are also responsible for managing the performance, capacity, and availability of the infrastructure, as well as ensuring compliance with regulatory requirements.

In addition, I&O teams are often involved in the implementation and management of new technologies, such as cloud computing, virtualization, and automation. They work closely with other IT teams and business units to ensure that technology infrastructure and services align with business goals and requirements.

Overall, Infrastructure and Operations is a critical function within an organization, as it ensures that the technology infrastructure and services are operating effectively and efficiently, enabling the business to operate smoothly and meet its objectives. 

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1. Availability and Capacity Management

2. Asset Management

3. Operations Management

4. Service Desk Management

5. Configuration Management

6. Release Management

7. Incident and Problem Management

8. Knowledge Management

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