The Incident Management Procedure outlines the systematic approach for handling and responding to security incidents within an organization. It provides a framework for identifying, assessing, containing, and resolving security incidents to minimize their impact on information security.

Format: MS Word

Features:

• Incident Response: Clearly defined roles, responsibilities, and escalation procedures for the incident response team, ensuring a coordinated and timely response to incidents.

• Incident Management Roles and Responsibilities: A clear outline of the roles and responsibilities of various stakeholders involved in incident management, ensuring accountability and effective coordination during incident response.

• Critical Incident Management: Templates for documenting incident management, including service desk, incident manager, and any lessons learned for future reference and continuous improvement.

Template Details:

The template includes the following details:

• Process Overview
• Objectives
• Scope
• Interface with other Processes
• Incident Management Process
• Incident Management Process flow
• Process Description of Incident Management
• Process Flow – P1 / P2 (Critical Incident Management)
• Process Description of Critical Incident Management (P1)
• Key contacts and escalations
• Information security event categorization
• Roles and Responsibilities