IT Service Continuity Plan Template

by Rajeshwari Kumar


The IT Service Continuity Plan Template serves as our proactive blueprint, designed to ensure the uninterrupted delivery of IT services despite unexpected challenges. This comprehensive plan goes beyond mere contingency measures; it encapsulates a holistic approach to identifying potential risks, assessing their impact on critical IT functions, and delineating clear steps to mitigate and recover from disruptions. This introduction sets the stage for thoroughly examining our ITSCM strategy, delving into the key components that safeguard our digital infrastructure and ensure business continuity.

IT Service Continuity Plan Template

Why Do You Need IT Service Continuity Plan Template?

  • Guided Framework: Templates provide a structured framework with predefined sections, ensuring that critical aspects of IT service continuity are addressed. This guidance is particularly valuable for individuals new to continuity planning.
  • Comprehensive Coverage: Templates often include a range of components, from risk assessments to recovery strategies and communication plans. This ensures that all relevant aspects of IT service continuity are considered and documented.
  • Consistency: Templates promote consistency in documentation and planning across different organizational departments or teams. This consistency is crucial for effective collaboration and communication during times of disruption.
  • Time Efficiency: Using a template saves time by providing a starting point with the necessary structure. Instead of starting from scratch, organizations can customize the template to suit their specific needs, accelerating the planning process.
  • Best Practices Integration: Templates often incorporate industry best practices and IT service continuity planning standards. This ensures the plan aligns with recognized guidelines, making it more robust and effective.
  • Adaptability: Templates are adaptable to various organizational sizes, structures, and industries. Organizations can tailor the template to their unique requirements, allowing for flexibility in addressing specific risks and challenges.
  • Documentation and Record-Keeping: A template facilitates the documentation of critical information related to IT service continuity. This documentation is not only vital for planning but also for auditing, compliance, and post-incident analysis.
  • Ease of Communication: A standardized template enhances communication by providing a clear and common language for discussing IT service continuity plans. This is especially important when multiple stakeholders are involved, including IT teams, management, and external partners.
  • Training and Awareness: Templates can be valuable tools for training new personnel or raising awareness about the importance of IT service continuity. They provide a structured way to convey the key elements and processes involved.
  • Continuous Improvement: A template can be updated and refined over time to incorporate lessons learned from real incidents or changes in the IT environment. This supports a culture of continuous improvement in IT service continuity planning. 

Implementing IT Service Continuity Plan Template

ISO 20000 outlines the requirements for implementing a continuity plan. This standard for service management systems was published in 2011. It contains all the information an organization requires to maintain a service system. This standard gives new service providers the guidelines to plan, implement, and operate a system. The providers can monitor, maintain, and improve the service management system of existing users. ISO 20000 mandates walk-throughs, completes, partials, and scenario tests to ensure compliance with the requirements.

ISO 20000 can be used by users from the following categories:

  • Service providers need something that will vouch that they can design, deliver, and improve services to meet client service requirements.
  • Organizations who receive services from the service provider and want assurance that their needs will be met seamlessly.
  • All service providers in an organization, including those in the supply chain, must maintain a consistent attitude.
  • A service provider that wants to measure, monitor, and review its service management services and procedures.
  • System management services can help service providers improve their services and functioning.
  • The assessor or auditor can use this to determine whether the service and operation of the service provider are in compliance with the ISO/IEC 20000 standard.
IT Service Continuity Plan Template

Guidelines for IT Service Continuity Plan 

ISO 20000 is a guideline for what should be included in a plan to ensure IT service continuity. ISO 20000 defines it as:

  1. The plan will activate the procedures.
  2. Goals or targets that must be met in relation to the availability of services.
  3. Recoveries as required.
  4. How to return to normal work settings.

ITIL does not have very specific requirements regarding the content of a test for IT service continuity planning. Instead, It focuses on establishing, developing, and improving the plan. In order to achieve this, it is important that the following components are included in the plan. It is easier to understand and maintain the continuity of a plan when the components are mentioned explicitly.

  • Organization - In the IT service continuity plan, the team members must be mentioned. Their responsibilities must also be clearly defined.
  • Requirements - IT Service Continuity needs result from the BIA or risk assessments. Or inputs from SLA. The team's goals are included, such as the agreed minimum service levels and the time frame within which they must be achieved. Here is the procedure for meeting these requirements.
  • Activation/Deactivation Plan - This is a definition of how the service continuity plan should be activated or deactivated. It also defines all roles and responsibilities.
  • Recovery - Recovery is specific to each organization and its service continuity plan.

     Recovery options include:

  1. Alternative site
  2. Mirrored data centers for hot standby.
  3. Installing UPS
  4. Implementation of a complete backup and recovery strategy.

Even when things are going smoothly, these options will help you make the best business decisions.

  • Test - Before a plan can be finalized or implemented, an organization must be certain that it is working. The service continuity plan should include information on the testing of the IT Service Management, such as the scope, timing, and responsibilities.
  • Communication - To ensure that the plan is executed successfully, it's important to establish lines of communication. Here, you will find information about who connects with who, when, where, and what. Suppliers need to know about your plan if they are involved.


IT Service Continuity Plan (ITSCP) is a comprehensive and proactive safeguard against the myriad challenges that could disrupt our IT operations. Through meticulous risk assessments, strategic contingency measures, and a commitment to continuous improvement, our ITSCP not only addresses the immediate concerns of potential disruptions but also positions us to navigate the evolving landscape of technological risks. The thorough examination of this plan reveals its dynamic nature, adapting to emerging threats and technological advancements. It is not merely a static document but a living testament to our commitment to business resilience.