IT E2E Audit Plan: A Detailed Guide

by Swapnil Wale

The key to running a successful business is to organize your functions in a way that would lead to acceptable results. Without a systematic workflow, it would be challenging to manage inter-departmental collaborations and meet all the requirements of the delivery process. A disorganized workflow would inevitably lead to hiccups at different stages of the process and result in loss of money or morale.

IT E2E Audit Plan

Every company's responsibility is to ensure enough support is given to all the functions in the delivery cycle that would facilitate its beginning and drive it through the end (or E2E) with flourishing results. But, to understand the whole process, it's essential to know about the IT E2E audit plan and how E2E processes work.

What is the IT E2E Audit Plan?

 The first step is to be aware of the E2E process. The E2E (or end-to-end) process is the assembly of different processes to create a streamlined value chain that would fulfill the ultimate purpose of executing the final product of the delivery cycle. It requires businesses to look into their cross-functional processes from beginning to end and take the necessary steps to achieve the goal.

 So, when these processes are evaluated, that's what's called the IT E2E audit plan. There are several IT services attached to each function and department. Auditors observe and analyze automated operations and related non-automated processes to see how they fit into the delivery cycle.

 There are two essential aspects of IT E2E auditing. The first part is to gather information and plan a strategy, and the second is to evaluate the structure already in place within the organization.

 As an organization, your task is to be ready with a solid E2E process and audit plan. Your goal should be to ensure maximum efficiency through the value chain.

Only then will it reflect on the audit. So how do you get that done?

How to Create an E2E Process

 For a business owner, you must view your deliverables from start to finish, examining all vital elements of the process and predicting possible hurdles.

To do that, you must know how to create an efficient E2E process.

  • Step 1: The first step is listing the requirements of E2E processes. You need to know what outcome you plan to achieve through them and what the starting and finishing points should be.
  • Step 2: The second step is determining the criteria to evaluate your performance. These indicators will help businesses to keep track of their cross-functional processes and look out for risks and possible areas of improvement.
  • Step 3: The next step is to assess which departments will be heading what operations and which teams have to work together to fulfil fulfill-departmental functions. This will require you to organize and set milestones, so everyone in the team knows the status of the delivery cycle.
  •  Step 4: Then, you identify the business processes and create an E2E model or a value chain that includes parts of the business process. Most companies create a higher-level and a lower-level model; the former will give you an overall view of the business function, while the latter is meant to show all the more minor details of the process, such as apps, data, storage, risks, and so on.

E2E Processes: What's Your Baseline?

 Before you decide on the full systematic work chain, you must know your "baseline". What does that mean? Simply put, you must ask yourself without a starting point. One cannot start creating a process without knowing what the end deliverable will be and how much of it will be manufactured. Of course, the starting point will also depend on what your business deals with, so it can be pretty flexible.

 Another thing you should have at the beginning of the process is the right software to guide you better. Find the right software in advance.

How Do I Manage My Ever-Growing E2E Processes?

 After creating an E2E model, the next task is coordinating with each process. Sometimes we create a model that is either too narrow or wide or with which the presence of other E2E processes can interfere, too. So, how do you manage your ever-growing E2E processes?

There's one overarching model that has a clearly defined start to finish. However, other processes also enter this model, where coordination is required; one must decide how to accommodate the other functions and what changes need to be made.

 You must also identify whether the functions are going through the same steps or do they follow a separate route altogether. If they share the steps, you have to coordinate and ensure they agree with each other.

What are the Benefits of E2E Processes?

Here are the benefits of E2E processes:

  • Tracking: As an enterprise, when you set up new software or IT system, it is always best to have an end-to-end process. It'll help you keep track of your financial outcomes, governance, compliance, and inter-departmental IT service performance.
  • Clarity: Usually, companies keep one vendor throughout the delivery cycle. With fewer variables, an end-to-end process will allow more clarity of the processes and how they function.
  • Speed: An E2E model is an excellent way to speed up project completion without compromising on the quality of work.
  • Insights: An E2E process reflects the entire chain of operations involved in a project. You can check which functions can be optimized for better revenue generation, expenditure reduction, customer retention, and, most importantly, IT E2E auditing.

To Sum It Up

 Many tools are available today that make running a business much smoother and more efficient. It's all about knowing how to utilize them with maximum efficiency. E2E processes help organize your chain of work and keep track of how your departments and IT operations are performing independently and to one another. If you want to enhance the efficacy of delivering the final outcome/product, create an E2E model to manage your IT services and business processes.