ISO 9001 Action Register Template

by Rahulprasad Hurkadli

The QMS Action Register (QMSAR) is a vital tool for organizations that are trying to comply with ISO 9001 standards. This register is essential in tracking and managing preventive and corrective actions within an organisation to ensure continual improvement and compliance with ISO 9001. This will examine the importance of a QMS Action Register, and how it can be used to help organizations manage their quality management system. 

Understanding the importance of the QMS Action Register

The QMS Action Register acts as a central repository to document and monitor all corrective and prevention actions within an organization. It facilitates communication and coordination among departments and ensures that all actions are assigned, completed and tracked.Maintaining a comprehensive QMS Action Register allows organizations to quickly identify trends and recurring problems, which they can then use to take proactive steps to prevent them from reoccurring. It not only minimizes risks, but also encourages continuous improvement.

The QMS Action Register can also be a useful resource for management reviews and audits by external auditors. It provides evidence that the organization is committed to maintaining a QMS.Compliance with ISO 9001 is a sign of an organization's commitment to delivering products and services that meet customer requirements. It shows the organization's commitment to providing products and services that are in line with customer needs.

Implementing Actions & Tracking Progress

It is important to track and implement the corrective and preventive actions that have been assigned in the QMS Action Register. It is important to ensure that these actions are implemented and tracked effectively.It is important to clearly define who will be responsible for what and when. By assigning specific individuals or teams to implement actions, you can ensure accountability and avoid delays or confusion.

To track the progress of your actions, you need to monitor and follow up regularly. You can do this through regular meetings, or by using software tools which allow collaboration and easy tracking. It is essential to keep a complete and accurate record by documenting any changes or updates to the status of action.It is also beneficial to set up key performance indicators or metrics that measure the effectiveness. This allows for a quantitative measurement of progress, and can be used to evaluate the impact that actions have on an organization's quality system.

Organizations can implement and track actions effectively to ensure corrective and prevention measures are implemented efficiently and consistently. It helps to resolve problems, prevent recurrence and improve the quality management system of an organization.

The key Components of ISO 9001 Action Register QMS

It is essential that any organization wishing to implement a QMS based on ISO 9001 standards has a comprehensive and well-structured action register. This register serves as a central repository to track and manage non-conformances in the QMS. We will examine the main components of a QMS Action Register and their contribution to the overall effectiveness.

1. NCR raised against the Standard Clause

Documenting the non-conformance reports (NCRs) against the standard clause is the first part of the action log. An NCR is raised whenever an audit or an inspection reveals a deviation to the ISO 9001 requirements. The action log should include the clause for which the NCR has been raised. This information is useful for analyzing non-conformances and taking corrective action.

2. Details of non-conformity

The non-conformance should be clearly stated in the action register. Included in this is specific information, such as when the non-conformance occurred, which department or process it was located, and a short description. It is important to provide a concise and clear description of the nonconformance.

3. Location

Documenting the location of non-conformance is essential to ensuring a successful resolution. It can be a specific workstation, or it could be a broad department. The location can help identify systemic issues and trends associated with the non-conformances, allowing for targeted corrective action.

4. Cause Analysis

The cause analysis is one of the most important components of an action register. The organization will conduct a thorough investigation in order to identify the root cause. This analysis explores deeper factors that contribute to the nonconformance. Understanding the root causes is essential for corrective measures that will prevent future non-conformances.

5. Action Taken

Documenting the corrective actions to resolve the non-conformance is the next step after the cause analysis. The action register must include all implemented actions such as process, procedure or resource changes. It is also important to identify the department or person responsible for the corrective action, as well as the deadline for completion.

6. Non-conformance is assigned to

This should include the name of the department or person responsible for addressing the non-conformance. It ensures accountability, and that the corrective action is clearly owned by someone. Assigning responsibilities ensures the non-conformance will be adequately resolved and preventive actions implemented to avoid future incidents.

A well-maintained Action Register is essential for an effective Quality Management System based on ISO 9001 Standards. It is a central source of information that allows for the tracking and management of non-conformances. This helps to ensure corrective actions are taken and facilitates continuous improvement in an organization. Documenting the NCR against the standard clause and the details of the nonconformance including location, cause analysis and action taken can help organizations address nonconformances.

Conducting regular reviews and audits

The QMS Action Register must be regularly reviewed and audited to maintain its effectiveness. These activities ensure that the actions are implemented correctly and will have the desired effect on the quality management system.

It is crucial to evaluate the effectiveness and progress of actions implemented during reviews. You can do this by comparing current actions to desired outcomes, and evaluating key performance indicators. Identify and address any discrepancies, or areas of improvement.

Audits are a great way to determine if the QMS Action Register is in compliance with ISO 9001. The audit involves an independent and systematic examination to determine whether the actions are implemented as planned, and if they are producing the desired results. The auditors will review records, look for evidence of implementation and interview the relevant personnel in order to gather information.

Regular reviews and audits ensure that the QMS Action Register is up to date and effective at addressing any potential issues or risks within the organization's Quality Management System.

The Conclusion 

For the QMS Action Register to remain effective, regular reviews and audits must be conducted. Organizations can assess the effectiveness and progress of implemented actions to ensure that they are on track for achieving their desired outcomes and maintaining compliance with ISO 9001.Keep an eye out for useful information to optimize your QMS Action Register, and improve the performance of your organization.