Audit Satisfaction Survey Template in Internal Audit

by Nagaveni S

As an essential tool for assessing the effectiveness and performance of internal audit functions, the Audit Satisfaction Survey Template in Internal Audit provides valuable insights into the satisfaction levels of stakeholders and clients with the audit process. This template allows organizations to gather feedback and opinions on the quality of internal audit activities, the professionalism of auditors, and the overall value the audit function provides. By utilizing this survey template, organizations can identify areas of improvement, enhance their audit practices, and ensure that the internal audit function continues to meet the needs and expectations of stakeholders.

Audit Satisfaction Survey

Importance Of Audit Satisfaction Survey Template

Audit satisfaction survey templates are essential in determining an audit's effectiveness and efficiency. These templates, specifically designed to measure client satisfaction, help auditors gather valuable feedback and insights that can be used to improve their performance and deliver better outcomes.

Another important aspect of using audit satisfaction survey templates is that they help auditors measure and monitor client satisfaction over time. By consistently administering these surveys, auditors can track changes in client satisfaction levels and identify trends or patterns. This information is invaluable in identifying areas of improvement or potential issues that must be addressed promptly. By proactively addressing these concerns, auditors can enhance client satisfaction and build more robust and long-lasting relationships with their clients.

Critical Components Of An Effective Audit Satisfaction Survey Template

Emphasizing its importance in the audit process.

1. Clear And Concise Questions: A well-designed survey template should include clear and concise questions that are easy for clients to understand. Ambiguous or unambiguous questions can lead to accurate responses, thus compromising the integrity of the survey results. It is essential to ask specific and straightforward questions that target the areas of the audit that are most relevant to the clients.

2. Rating scales: Including rating scales in the survey template allows clients to express their satisfaction levels on various aspects of the audit. These scales can be numerical, such as a scale of 1 to 5, or descriptive, such as "very satisfied," "satisfied," "neutral," "dissatisfied," and "very dissatisfied." Utilizing rating scales provides a standardized method to measure satisfaction, making it easier to interpret the results.

3. Open-Ended Questions: Alongside rating scales, it is crucial to incorporate open-ended questions in the survey template. These questions enable clients to provide detailed feedback, suggestions, or any other information they believe is essential. Open-ended questions provide valuable qualitative data that can offer insights into areas of improvement that may not be addressed by the rating scales alone.

4. Relevance To The Audit Process: The survey template should be carefully crafted to focus on the specific aspects of the audit process that are most relevant to the clients. It should cover areas such as the communication process, the professionalism of audit staff, the comprehensiveness of the audit report, and the overall value added by the audit.

Audit Satisfaction Survey

5. Anonymity And Confidentiality: Clients may hesitate to provide honest feedback if they feel their responses are not confidential or may lead to negative consequences. Therefore, it is essential to assure respondents of the anonymity and confidentiality of their survey responses.

6. Follow-Up Actions: Lastly, an effective audit satisfaction survey template should include a section that outlines the organization's actions based on the feedback received. This demonstrates the organization's commitment to addressing client concerns and improving its audit processes. Sharing the follow-up actions with clients enhances satisfaction and builds trust and credibility.

Administering And Analyzing The Survey Results

The process of administering and analyzing survey results for an Audit Satisfaction Survey Template in an internal audit, highlighting key points that should be considered.

1. Prepare The Survey: Before administering the survey, it is essential to have a well-designed template covering all relevant audit satisfaction aspects. The survey questions should be clear and concise, using a rating scale or multiple-choice format for easy analysis. Ensure that the questions are unbiased without leading language to obtain accurate responses.

2. Choose The Administration Method: Selecting the proper administration method is crucial to ensure maximum participation. Email distribution is commonly used due to its convenience and cost-effectiveness. However, other methods, such as online survey platforms or internal communication channels, can also be used. Consider using an anonymous survey to encourage honest feedback.

3. Communicate The Purpose: Communicate the purpose of the survey to participants. Explain that their feedback is valued and will be used to improve the internal audit processes. Emphasize the anonymity of the survey to encourage honest responses.

4. Set A Reasonable Timeline: Set a reasonable timeline for survey completion, considering factors such as the number of participants and their workloads. Allot sufficient time for participants to provide thoughtful responses. Sending reminders periodically can help increase the response rate.

5. Gather And Analyse The Responses: Once the survey period is over, it is time to gather and analyze the responses. Use survey analysis tools or software to streamline this process. Firstly, check the completeness of the responses and remove any irrelevant or incomplete data. Then, tabulate the responses to assess the overall satisfaction level.

6. Identify Common Themes: While analyzing the responses, identify common themes or patterns from the feedback. This could be positive feedback on specific aspects of the audit process or areas needing improvement. Categorize the responses according to themes to identify trends.

7. Quantify And Qualify The Data: Assign numeric values to the survey responses to quantify the data. For example, a rating scale of 1-5 can be used, with one being highly dissatisfied and five being highly satisfied. Additionally, open-ended questions can extract qualitative data, providing deeper insights into specific issues or suggestions.

8. Prepare A Comprehensive Report: Compile the survey results into a comprehensive report that presents the findings. Include graphical representations such as charts and graphs to enhance visual understanding. This report should highlight both the positive aspects and areas for improvement, providing actionable recommendations.

9. Share And Discuss The Findings: Share the survey results with the relevant stakeholders, including top management, auditors, and other key personnel. Conduct a discussion session to brainstorm potential solutions to the identified issues. This ensures that the collected feedback is translated into meaningful actions to improve audit satisfaction.

10. Track Progress And Implement Changes: Lastly, track the progress of the implemented changes based on the survey findings. Regularly assess the impact of the improvements made and modify any strategies if necessary. Consider conducting periodic surveys to gauge the ongoing level of audit satisfaction and to monitor the effectiveness of the implemented changes.


In summary, utilizing an audit satisfaction survey template in an internal audit can significantly benefit your organization. This comprehensive tool allows you to measure and analyze audited teams' satisfaction levels, identify improvement areas, and enhance overall auditing processes. By implementing this survey template, you can ensure that your internal audit function delivers high-quality and valuable services, increasing efficiency and effectiveness within your organization.

Internal Audit Framework