PIR For Incident Closure Template

by Rajeshwari Kumar


PIR, or Post-Incident Review, is a crucial phase in incident management within the realm of IT Governance. This process occurs after an incident has been successfully resolved and aims to analyze the incident response and resolution procedures. The PIR template for incident closure typically includes an assessment of the incident's root causes, the effectiveness of the implemented solutions, and the overall performance of the incident response team. It also examines any lessons learned during the incident and recommendations for improving future incident response processes. By systematically evaluating the incident management lifecycle, organizations can enhance their IT Governance practices, fortify their cybersecurity posture, and minimize the likelihood of similar incidents in the future.

PIR For Incident Closure Template

Importance Of PIR For Incident Closure Template

Post-Incident Review (PIR) templates play a pivotal role in IT Governance by providing a structured framework for evaluating and closing the loop on security incidents. These templates facilitate a comprehensive examination of the incident response process, allowing organizations to identify root causes, assess the efficacy of implemented solutions, and draw valuable insights for continuous improvement. In the dynamic landscape of cybersecurity, where threats evolve rapidly, a well-executed PIR ensures that organizations not only address immediate concerns but also establish a foundation for proactive risk mitigation. By documenting lessons learned, refining incident response procedures, and implementing corrective measures, IT Governance frameworks are better equipped to adapt to emerging threats, thereby enhancing overall resilience and minimizing the impact of future incidents.

Steps To Increase Efficiency Of PIR For Incident Closure Template 

Step 1 - Define Objectives and Scope: Clearly outline the objectives of the PIR and the scope it will cover. Specify whether it focuses on technical aspects, human factors, process deficiencies, or a combination of these. Understanding the goals helps in tailoring the template to extract relevant information.

Step 2 - Capture Incident Details: Include sections to capture basic incident details such as incident type, date and time of occurrence, affected systems, and parties involved. This provides context for the review and helps in categorizing incidents for future reference.

Step 3 - Root Cause Analysis: Devote a section to analyzing the root causes of the incident. Encourage the team to delve into both technical and non-technical factors that contributed to the incident. This analysis is crucial for implementing preventive measures.

Step 4 - Effectiveness of Response: Assess the effectiveness of the incident response plan and the actions taken. Evaluate how well the team followed established procedures, the timeliness of responses, and the appropriateness of implemented solutions.

Step 5 - Lessons Learned: Create a section for capturing lessons learned from the incident. Encourage contributors to share insights on what worked well and what could be improved. This information is valuable for refining future incident response strategies.

Step 6 - Recommendations and Corrective Actions: Prompt the team to suggest recommendations for improving incident response capabilities. Clearly outline corrective actions that need to be taken to address identified weaknesses or gaps.

Step 7 - Documentation of Communication: Include a section for documenting communication during the incident, both within the response team and with external stakeholders. Effective communication is often a critical aspect of incident management.

Step 8 - Post-Incident Team Evaluation: Assess the performance of the incident response team. Consider factors such as coordination, communication, and decision-making. This evaluation helps in identifying areas for team skill development. 

Best Practices For PIR For Incident Closure Template

  • Clear and Concise Format: Ensure that the template is easy to understand and use. Use clear language and concise formatting to facilitate efficient data entry and review. Avoid unnecessary complexity to encourage widespread adoption.
  • Standardized Sections: Organize the template into standardized sections, covering key aspects such as incident details, root cause analysis, lessons learned, recommendations, and corrective actions. Standardization promotes consistency and makes it easier to compare findings across different incidents.
  • Collaborative Input: Foster collaboration by allowing input from various stakeholders involved in the incident response process. Capture perspectives from technical teams, communication specialists, management, and any other relevant parties to gain a comprehensive understanding of the incident.
  • Inclusive of Technical and Non-Technical Factors: Recognize that incidents often involve both technical and non-technical factors. Design sections that prompt analysis of both aspects, ensuring a holistic review that considers not only system vulnerabilities but also human and process-related elements.
  • Root Cause Analysis Framework: Provide a structured framework for conducting root cause analysis. Encourage contributors to go beyond identifying immediate causes and explore underlying issues that contributed to the incident. Use tools like the "5 Whys" to systematically dig deeper.
  • Measurable Metrics: Include metrics that can be used to measure the impact of the incident and the effectiveness of the response. This may include metrics related to response time, downtime, and any financial or reputational impacts.
  • Lessons Learned and Best Practices: Create dedicated sections for capturing lessons learned and best practices. Encourage contributors to share insights gained from the incident, whether positive or negative and document practices that proved effective for future reference.


The Post-Incident Review (PIR) template for incident closure serves as a critical instrument in the continuous improvement of IT Governance and cybersecurity practices. By systematically capturing and analyzing the details of security incidents, this template enables organizations to learn from their experiences, identify vulnerabilities, and enhance their incident response capabilities. The structured format, encompassing incident details, root cause analysis, lessons learned, recommendations, and corrective actions, fosters a comprehensive understanding of both technical and non-technical factors contributing to incidents.