Checklist Incident Priority Template

by Rajeshwari Kumar


A Checklist Incident Priority Template in IT Governance is a planned and methodical framework for evaluating and prioritising incidents within an organization's information technology infrastructure. This template often includes a set of criteria and rules that allow IT teams to objectively assess the severity and effect of issues. Criteria may include the severity of service disruption, potential data compromise, and criticality of affected systems. The template is an organised method for categorising situations according to their urgency and relevance. 

Checklist Incident Priority Template

Importance Of Checklist Incident Priority Template

The Checklist Incident Priority Template is an important tool in IT Governance since it allows for the methodical management and response to problems. Organisations face a slew of possible interruptions in today's fast-paced and complex information technology ecosystem, ranging from simple errors to major security breaches. The template provides a structured framework for IT governance teams to objectively review and prioritise issues using predetermined criteria, guaranteeing consistency and alignment with organisational objectives. Using such a template, organisations can effectively allocate resources, focusing their attention and efforts on high-priority problems first, minimising possible harm and optimising overall system resilience.

Maintaining and Reviewing Checklist Incident Priority Template

1. Regular Review: Periodically evaluate and update the checklist to verify that it is still relevant to the organization's developing needs.

2. Criteria Refinement: Constantly improve and update the priority criteria based on lessons learned and changing company needs.

3. Collaboration with Teams: Contact key teams, such as IT, security, and stakeholders, to obtain information on the incident's impact and urgency.

4. Training and Awareness: Hold training sessions to ensure that all stakeholders understand the criteria and how to consistently analyse incident priorities.

5. Checklist Completion: Use the checklist to systematically assess the incident using the predefined criteria.

6. Checklist Scoring: For each criterion, assign a score or level based on the priorities indicated (e.g., High, Medium, Low).

7. Incident Priority Level Determination: Calculate the overall incident priority level using the checklist's scores.

Benefits Of Checklist Incident Priority Template

  • Consistency and Standardization: Standardised criteria guarantee that all incidents are evaluated using the same parameters, decreasing ambiguity and increasing the reliability of the incident prioritisation process.
  • Efficient Resource Allocation:  The template helps organisations allocate resources more effectively by focusing on high-priority occurrences. 
  • Objective Decision-Making: The template provides an objective framework for reviewing situations, which reduces the impact of subjective judgement.
  • Improved Response Time:  Critical events can be identified and responded to swiftly by response teams using preset criteria and clear incident priority levels. 
  • Enhanced Communication: Using a single template improves communication between IT teams, stakeholders, and management.  


The Checklist Incident Priority Template is a core component of IT Governance, providing organisations with a methodical and structured approach to incident management. This solution provides numerous benefits that dramatically improve the efficiency, transparency, and resilience of an organization's response to cybersecurity problems. The template fosters consistency across varied scenarios by defining explicit and standardised event prioritisation criteria, reducing the danger of subjective judgements and encouraging objective decision-making.