RACI Matrix for Normal Change Management Template

by Rajeshwari Kumar


The RACI Matrix for Normal Change Management Template in IT Governance is a structured framework designed to clarify and allocate roles and responsibilities within a team or organization while implementing routine changes in an IT environment. "RACI" stands for Responsible, Accountable, Consulted, and Informed. By clearly defining these roles, the RACI Matrix enhances communication, reduces ambiguity, and fosters accountability, thus contributing to the smooth and effective management of normal changes within an IT Governance framework. This structured approach helps ensure that every aspect of the change process is overseen by the appropriate individuals or groups, minimizing potential errors or delays.

RACI Matrix for Normal Change Management

Understanding The RACI Matrix And Its Purpose

The RACI Matrix is a valuable tool in project management and organizational planning. "RACI" stands for Responsible, Accountable, Consulted, and Informed. It's a matrix that helps define and communicate roles and responsibilities within a team or organization.

  • Responsible (R): The person or group must complete a specific task or activity. They are the ones who perform the work or make the decisions. They are in the thick of the action.
  • Accountable (A): This person takes ultimate ownership of a task or project. They ensure that everything is carried out according to plan and are answerable for the success or failure of the task. They have the final say.
  • Consulted (C): These individuals or groups provide input, expertise, or feedback on a particular task. They may not be directly involved in its execution, but their insights are valuable. They are consulted for their opinions.
  • Informed (I): These are the stakeholders or groups who need to be kept in the loop about the progress or outcome of a task or project. They are not directly involved, but they must know what's happening. They are kept in the loop.

The Purpose Of The RACI Matrix Is Multi-Fold

1. Clarity and Transparency: It provides a clear, structured view of who is doing what in a project or process. This reduces confusion and misunderstandings.

2. Accountability: It helps establish accountability by designating specific individuals or groups as responsible and accountable for each task. This ensures that there's someone ultimately answerable for the outcome.

3. Efficient Resource Allocation: Defining roles prevents duplication of efforts and ensures that resources are used effectively.

4. Communication Facilitation: It enhances communication by explicitly stating who should be consulted and informed. This ensures essential stakeholders are included in the loop.

5. Risk Mitigation: It reduces the risk of tasks falling through the cracks or not being completed, as every task has a designated owner.

Step-By-Step Guide To Building A RACI Matrix For Normal Change Management Template

Here is a step-by-step guide:

Step 1: Define the Scope of the Change

  • Identify and document the specific change or set of changes that will be addressed. This could include software updates, hardware installations, configuration changes, etc.

Step 2: Identify Key Stakeholders

  • List all the individuals or groups involved in the change process. This could include IT personnel, project managers, business analysts, quality assurance teams, end-users, etc.

Step 3: List All Tasks and Activities

  • Break down the change process into detailed tasks and activities. These could range from planning and analysis to execution and testing.

Step 4: Assign Responsibilities

  • For each task or activity, assign a "Responsible" (R) who will be directly responsible for its execution. This person is accountable for completing the task.

Step 5: Designate Accountability

  • Identify an "Accountable" (A) person who will take ownership of the entire change process. This person ensures that all tasks are completed successfully and in line with organizational objectives.

Step 6: Determine Who Should Be Consulted

  • Identify individuals or groups who should be "Consulted" (C) for their expertise or input during specific tasks. These are stakeholders whose insights are valuable.

Step 7: Identify Who Should Be Informed

  • Determine individuals or groups that need to be "Informed" (I) about the progress or outcome of specific tasks. These stakeholders need to be kept in the loop but are not directly involved in execution.

Step 8: Create the RACI Matrix

  • Using a spreadsheet or specialized project management software, create a table with tasks/activities listed in rows and roles (Responsible, Accountable, Consulted, Informed) as columns.

Step 9: Populate the Matrix

  • Fill in the RACI matrix with the appropriate names or roles for each task/activity. Ensure that each task has at least one "Responsible" and one "Accountable."

Step 10: Review and Validate

  • Review the RACI matrix with key stakeholders to ensure that roles and responsibilities are accurately assigned. Make any necessary adjustments based on feedback.

Step 11: Communicate and Distribute

  • Share the finalized RACI Matrix with all relevant stakeholders. Ensure that everyone understands their roles and responsibilities.

Step 12: Monitor and Update

  • Regularly review and update the RACI Matrix as needed, especially when there are changes in personnel, processes, or project scope.

Role Of RACI Matrix In Risk Assessment And Mitigation

  • Identifying Risks (Consulted C): The "C" (Consulted) role in the RACI Matrix involves individuals or groups who provide expertise and input. Regarding risk assessment, these consulted parties can play a vital role in identifying potential risks associated with specific tasks or activities.
  • Analyzing Risks (Responsible R): The "R" (Responsible) role in the RACI Matrix involves individuals or groups directly responsible for executing specific tasks. In risk management, the parties are responsible for conducting risk assessments, analyzing the likelihood and impact of identified risks, and proposing mitigation strategies.
  • Ownership of Risk Mitigation (Accountable A): The "A" (Accountable) role signifies ultimate ownership. In risk management, the accountable parties ensure that identified risks are appropriately mitigated. They oversee the implementation of risk mitigation strategies and ensure they are effective.
  • Monitoring and Reporting Risks (Informed I): The "I" (Informed) role involves stakeholders who need to be kept informed about the progress or outcomes of specific tasks. In risk management, these stakeholders should be informed of the identified risks, the mitigation strategies in place, and any changes in the risk landscape.
  • Ensuring Compliance with Risk Mitigation Strategies (Accountable A): The accountable parties in the RACI Matrix also ensure that the risk mitigation strategies align with organizational policies, industry standards, and regulatory requirements. They take responsibility for compliance with risk management protocols.
  • Feedback and Review (Consulted C): Consulted parties may provide ongoing feedback on the effectiveness of risk mitigation strategies. They can offer insights and expertise to refine or adjust mitigation plans.
  • Communication and Collaboration (Consulted C, Informed I): The RACI Matrix fosters communication and collaboration by ensuring that all relevant parties are consulted and informed appropriately. This helps in the timely sharing of risk-related information and facilitates coordinated efforts in risk mitigation.
  • Documentation and Documentation Review (Responsible R): The responsible parties in the RACI Matrix document risk assessments, mitigation plans, and related information. This documentation is crucial for tracking progress, conducting reviews, and ensuring accountability.


The RACI Matrix is a cornerstone tool in IT Governance, particularly in managing normal changes. This structured framework, encompassing Responsible, Accountable, Consulted, and Informed roles, proves invaluable in clarifying and allocating responsibilities within a team or organization. The RACI Matrix serves as a beacon of clarity and transparency through its defined roles. It ensures that everyone involved comprehends their specific contributions to the change process, thereby diminishing confusion and misunderstandings.